Shipping & Return Policy

1. Processing Time: Orders are typically processed and shipped within 11-14 business days after payment confirmation, excluding weekends and holidays. Any delays in processing times will be communicated promptly to the customer.

 

2. Shipping Methods: We offer a variety of shipping methods to accommodate your needs:

• Standard Shipping: Estimated delivery within 11-14 business days.

• Expedited Shipping: Estimated delivery within 5-7 business days.

• Express Shipping: Estimated delivery within 3-5 business days.

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3. Shipping Rates: Shipping rates vary based on the selected shipping method, destination, and weight of the package. Shipping costs will be calculated and displayed at checkout for your convenience.

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4. Free Shipping: We offer free standard shipping on orders exceeding a certain purchase threshold. Free shipping eligibility may vary based on promotions and seasonal offers.

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5. International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations.

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6. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number on our website or through the carrier's tracking portal.

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7. Shipping Restrictions: Please note that certain items may be subject to shipping restrictions due to size, weight, or shipping regulations. We apologise for any inconvenience this may cause and appreciate your understanding.

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8. Delivery Issues: In the event of any delivery issues or concerns, please contact our customer service team for assistance. We will work diligently to resolve any issues and ensure that your order reaches you in a timely manner.

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9. Holiday Shipping: During peak holiday seasons, such as Black Friday or Christmas, please expect potential delays in shipping due to high order volumes and carrier limitations. We recommend placing your orders in advance to ensure timely delivery.

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10. Shipping Policy Updates: We reserve the right to update our shipping policy as necessary to reflect changes in our business operations or shipping regulations. Any updates or modifications to our shipping policy will be communicated on our website.

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If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for choosing ETAMOR for your shopping needs!